HomeTerms & Use


1.1 These are the terms and conditions on which we supply products to you which you have ordered online via our website (https://www.glamderma.com/).

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

1.3.1 you are an individual; and

1.3.2 you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you will have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.


2.1 We are aesthetic medicine company "Glam Derma"

2.2 You can contact us by:

2.2.1 contact form: : http://www.glamderma.com/contact-us

2.2.2 email: [email protected]

2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.


3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the product you have ordered is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we cannot deliver to your selected delivery location or because we have identified an error in the price or description of the product ordered.

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your product may vary slightly from those images. You should pay particular attention to the title description and main product description for the products.

4.2 The packaging of the products may vary from that shown in images on our website.

4.3 All products should be administered by a medical professional.

4.4 Gift: free of charge products. Gifts are not subject for refund/return/reshipment. 

4.5 If customer provides wrong order number (Wise) we do not compensate or reship any products if the order was already shipped.


If you wish to make a change to the products you have ordered and didn't pay yet please contact us by email or contact form. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Once the order is paid and already packed/scheduled for shipment - no changes to the order are acceptable.

No order cancellation is accepted once order is paid. 


We may change the products:

6.1.1 to reflect changes in relevant laws and regulatory requirements; and

6.1.2 to implement minor technical adjustments and improvements.


7.1 Delivery costs. The costs of delivery will be as displayed to you on our website and confirmed to you during the order process. The delivery costs will be dependent upon the country you select during the order process. All items must be signed for as proof of delivery. Our carrier will deliver the products to the address given in your order so please ensure that the delivery address given is accurate. Tracking number will be sent you the email you provided.

7.2 The tracking number will be sent to the buyer separately via e-mail. The buyer shall track his/her parcel and be at home at the time of delivery to sign and accept the goods.

7.3 The seller undertakes to use its reasonable endeavors to dispatch the goods on an agreed delivery date but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.

7.4 The seller shall not be liable to the buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the goods.

7.5 The seller shall not be liable for any item that does not arrive, is not available or is damaged in the course of transportation. This is the nature of the trade.

7.6 All the goods pass through customs’ inspections and it is completely normal case.

7.7 If parcel is not released and stopped by customs for further checking, you will get notification.

7.8 If the goods are returned back to the seller, the buyer will be refunded product cost only and deduct shipping expenses. If the buyer would like, for the first return the goods will be sent again free of charge.

7.9 We do not take responsibility for stolen or lost packages. 


8.1 The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer.

8.2 The buyer shall carry out a thorough inspection of the goods as soon as practically possible of delivery, and shall give verbal or emailed notification to the seller on the day of delivery of the goods any defects which a reasonable examination would have revealed.

8.3 Where the buyer has accepted, or has been deemed to have accepted the goods the buyer shall not be entitled to reject goods which are not in accordance with this statement.

8.4 Returns Policy

8.4.1 If you are unhappy with the products you have purchased, notify us within 5 days* of receipt and we will either replace them, allow you to exchange them or provide you with a refund. Please call us or email us and provide us with your order number.

8.4.2 *The 5 day period. You have 5 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case, you have until 5 days after the day you (or someone you nominate) receives the last delivery.

8.4.3 The policy outlined at clause 8.8 does not apply in respect of any products which:

(a) become mixed inseparably with other items after their delivery;

(b) have been opened, used or damaged (including damage incurred in transit back to us) unless we agree the product is faulty;

8.5 How we will refund you

If you are entitled to a refund under these terms, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. We will make refunds due to you within 14 days of the day on which we collect the products from you or we receive the products back from you.


9.1 The buyer shall take all the risks by ordering from the webstore.

9.2 Risk shall pass on delivery of the goods to the buyer’s address.

9.3 Until title passes the buyer shall hold the goods as bailee for the seller and shall store or mark them so they can at all times be identified as the property of the seller.

9.4 The seller may maintain an action for the price of any goods notwithstanding that title in them has not passed to the buyer.


10.1 If we provide you with a voucher code, such code will be valid for a maximum period of 6 months from the date of issue. On expiry of that 6 month period, all voucher codes will become non-redeemable.

10.2 We reserve the right to amend or withdraw any of our promotional codes, offers, voucher codes and discounts at any time at our discretion.

10.3 If we consider or suspect that you have utilized any of our voucher codes incorrectly or in circumstances whereby they should not have been utilized, we reserve our right to cancel your order without notice or liability to you save that we will refund any monies you have paid for products but not received.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Glam Derma, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.