We will honor a refund or
exchange with the following conditions:
- Items must be unused,
unopened, and in the same condition as you received it.
- Items must be in the
original packaging.
- Proof of purchase must be accompanied with the returned merchandise.
- Proof of the damaged product ( images /video). Without proof we do not offer any reimburse.
- We do not refund original shipping costs with the return.
- Toxins are not subject for refund or return. As we cannot resell such product and it should be disposed.
- You will be responsible
for the return shipping charges, which will not be refunded, unless you
received a damaged, defective or incorrect product (see Damaged, Defective,
Incorrect Products Policy).
- Only items purchased on www.glamderma may be accepted for a return.
- Special case for thread refund: Refund will be initiated for the number of defective threads. Images of all thread should be provided.
No refund will be honored
if the product(s) has been opened, used or damaged (including damage incurred
during transit) back to us unless product is faulty. Returns can only be
honored if the product(s) in returned intact.
Please note, once you have
placed an order and refuse acceptance of delivery of that order from either the
local postal office, courier, border control or customs, then no refund will be
issued as a result of the goods being returned to us.
IMPORTANT: YOU MUST CONTACT
US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM”. A REFUND
WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER
SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 5 DAYS.
SHORT DATED STOCK: Any
short dated stock that has been purchased from our "special offers"
section of the website is non refundable / exchangeable to another item unless
FAULTY. (This means no refund or voucher code will be honored even if returned
within our above 5 day policy)
All "Refund
requests" must be sent over on email to ([email protected]) so that they
are traceable. No refund can be accepted via the phone, live chat or website
enquiry.
REFUND POLICY
If you are dissatisfied
with your product, you may return it at your own cost.
Once we receive your item,
we will inspect it and notify you that we have received your returned item(s).
We will immediately notify you on the status of your return after inspecting
the item(s). If your return is approved, we will initiate a refund based on the
original method of payment. You will receive the credit within a certain number
of days depending on your card issuer’s policies. Glam Derma reserves the right
to approve, reject, partially approve or decide the type of return.
If you would like a refund on returned products, we will refund the price of the products with the delivery fee deducted ( the actual shipping cost will be deducted. we will provide receipt as the cost stated on the web site during check out is a part of promotion).
If you paid through Yandex, the refund process will be done through an account manager. Your assigned account manager will send you a confirmation for the refund. Please note that once the account manager sends you a confirmation that funds are returned to your bank account, the funds are no longer in our company’s account. You will receive the credit from Yandex to your account within 2-5 days, depending on your bank’s policy.
SHIPPING POLICY
You will be responsible
for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the real cost of shipping will be
deducted from your refund. We will provide shipping receipt. The shipping cost can be more than the originally paid amount as stated on the web site shipping fee is a part of promotion and is not the real fee that was charged for shipping. We recommend that all returns be sent via a
traceable carrier. Keep the return tracking number associated with the package
you are returning to ensure that the package is returned to our warehouse and
send this tracking number to our customer service representative. Please note
we do not accept C.O.D. deliveries. Lost return shipments will not be refunded.
DELIVERY FAILURE
If a package is returned
to our warehouse because it could not be delivered (either because you were not
available for pick-up, refused delivery, or could not collect it from the local
post office) we can resend the package at your cost or issue a refund once we
receive the package with the delivery fee deducted.
CUSTOMS
In rare situations,
packages may be held in customs. If a package is stopped in customs, we advise
you to contact your local customs office and either try to have the package
released or reject it and have it resent to us. Once we receive the returned
package, we will either resend the package or refund the amount of the
products. If customs returns your package to us, we will resend the package to
you at no cost. If you would like a refund on returned products, we will refund
the price of the products with the delivery fee deducted ( the actual shipping cost will be deducted. We will provide receipt as the cost stated on the web site during check out is a part of promotion). Please note we only
make a refund if we receive the returned package - we do not take
responsibility for seized goods.
